Consumer Trends

Consumer Trends


Digitalization, Price Optimization and Transparancy: enhanced concerns for consumers revealed by EIOPA

In its recent annual Consumer Trends Report of January 2022 EIOPA points out the main "trends" in the sectors of insurances (life and non-life) and pensions (occupational and private) throughout Europe with special regard to digitalization, claims handling, price optimization techniques, product complexity and transparency. We will highlight some of the most important results of this report.

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